Troubleshooting
- How do I reboot the scale?
- Some of my measurements are off. Why is that?
- Why did my scan fail?
- The scale is showing orange lights, what does this mean?
- The progress ring on the head of my ShapeScale is stuck. What should I do?
- The scale is showing yellow lights, what does this mean?
- I have an unassigned scan. What should I do?
- How do I report an issue with my scan?
- The scale is showing red lights, what does this mean?
- The app is asking me to scan my encryption key when I try to log into my account. What does this mean?
- The scale is showing blue lights, what does this mean?
- Some of my metrics/measurements are missing. Why is that so?
- My ShapeScale is saying that it had a "head homing" error. What does this mean?
- My ShapeScale is making a grinding noise. What should I do?
- My arms got cut off on my 3D scan. Why is that so?
- How can I call your support team?
- I performed a full scan but it hasn't appeared in my ShapeScale app. What should I do?
- I am getting a "certificate error" message when pairing my scale. What should I do?