Troubleshooting

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• Why did my scan fail / Why aren’t my measurements showing up?
• How do I reboot the scale?
• The progress ring on the head of my ShapeScale is stuck. What should I do?
• The scale is showing yellow lights, what does this mean?
• Some of my measurements are off. Why is that?
• I have an unassigned scan. What should I do?
• The scale is showing blue lights, what does this mean?
• The scale is showing red lights, what does this mean?
• How do I report an issue with my scan?
• The scale is showing orange lights, what does this mean?
• The app is asking me to scan my encryption key. What does this mean?